I need a PIN reminder
Mobile Banking app - view your card PIN on screen
Debit card
- Log on to the HSBC UK Mobile Banking app
- Tap on 'Cards' at the top of the screen
- Swipe and select the card you want a reminder for
- Tap ‘View card PIN’
Credit card
- Log on to the HSBC UK Mobile Banking app
- Tap on 'Cards' at the top of the screen
- Swipe and select the card you want a reminder for
- Tap 'More' then tap ‘View card PIN’
Online banking - request a card PIN reminder via post
- Log on to online banking
- Select 'Account services', found at the top of the page
- Select 'Send me my PIN' under Card services
- Select the 'Chat' option, where an agent can arrange for a copy of your PIN to be sent to you
In branch
Visit your local HSBC branch and we'll be glad to help you submit a request for a PIN reminder.
Your re-issued PIN should arrive within 7 working days and you can use it as soon as it arrives.
I've entered an incorrect PIN too many times
In a shop
Your card will be blocked, including contactless payments, if you enter the wrong PIN 3 times in a row. If you're near an ATM, you can unlock it and use your card again.
1. Locate an ATM
Not all ATMs offer this service - use an HSBC ATM, where possible.
2. Insert your card and enter the correct PIN
If you can't remember your PIN, see our guidance for forgotten PINs.
3. Go to 'PIN services' and 'Unlock' the card
If you don't unlock the card, transactions may still fail.
In an ATM
If you've locked your PIN at an ATM machine by entering it incorrectly 3 times in a row, you'll need to wait until the following day before you can try again. If you can't remember your PIN, please see the guidance for forgotten PINs first.
You'll get 3 further attempts the next day.
How do I change my PIN?
You can change your PIN at an ATM. Use an HSBC ATM where possible as not all ATMs offer this service. If you can't remember your PIN, see our guidance for forgotten PINs first.
1. Locate an ATM
Not all ATMs offer this service - use an HSBC ATM, where possible.
2. Insert your card and enter the correct PIN
3. Go to 'PIN services' and then 'Change PIN'
4. Enter your new PIN twice
The new PIN is effective immediately.
I think someone else knows my PIN - what should I do?
If you think someone else knows your PIN but you still have the card, the quickest way to make it safe is to find an ATM and change your PIN. Please see our guidance for changing your PIN.
If you think someone else knows your PIN and your card is missing, get in touch immediately to report your card lost or stolen. The 24-hour lost and stolen number is 0800 085 2401 or +44 1442 422929 if outside the UK. We'll cancel the card immediately and send you a replacement.
Useful links
Freeze or unfreeze your card
Place a temporary block on your card.
Lost, stolen or damaged cards
What to do if you've lost your card or it's not working.
Activate card
Activate your new card online, by phone or at an ATM.
Fraud and security
Report a suspected fraud or learn how to protect yourself online.