What should you do if your card has been lost or stolen?

Take action as soon as possible. If you report your card lost or stolen, we'll cancel it immediately and issue you with a replacement. You'll receive a new card by post within 5 working days in the UK and within 10 working days overseas.

How to tell us

Mobile banking

  1. Log on to the HSBC Mobile Banking app.
  2. Select ‘More’ .
  3. Under card services, select 'Report lost or stolen card'.
  4. Follow the instructions.

Online banking

  1. Select ‘Report a lost or stolen card’.
  2. Enter your log on details.
  3. Follow the instructions.

If you can’t find your card but you’re not sure it’s been stolen or lost, you can place a temporary block on your card and then unblock it when it turns up. Or, if you don't find it, report it to us as lost or stolen when you’re certain. You can do this through mobile banking or online banking, from anywhere and at any time.

Phone our emergency line

If you're not registered for online banking please phone our emergency line on 0800 085 2401 from the UK or +44 1442 422929 if you're outside of the UK. 

Lines are open 24 hours a day, 7 days a week. Charges may be incurred if calling from outside the UK.

Useful security information

  • don't let your card out of your sight when using it
  • cover your PIN when you enter it to stop others seeing it
  • never give your PIN to anyone, even if they claim to be police or HSBC staff
  • check statements and query transactions you don't recognise
check statements and query transactions you don't recognise