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Photo ID and selfie verification

A smart way to verify yourself

If you're setting up the HSBC UK Mobile Banking app for the first time, or if you're setting up a new device, you can now use our Photo ID and selfie tool to securely verify your identity. You just need to upload a photo of your ID, plus a photo of yourself, and we'll use these to confirm your identity.

Download the app for HSBC UK Mobile Banking

Why use Photo ID and selfie?

  • Register or set up a new device right away
    No need to wait for a Telephone Security Number.
  • Secure
    Information and photos you share with us through the app are encrypted.
  • Quick and easy
    Verify who you are with just two photos - one of your ID and one of yourself.

Keep your money and personal data safe and secure

Photo ID and selfie is a new secure way to verify who you are - allowing you to get access to your bank accounts digitally. By providing your photos and documents within the HSBC UK Mobile Banking app your information stays safe and secure every step of the way.

As always, our top priority is to make sure your money and personal data is protected. Find out more about our Digital Security Promise.

Register or set up a new device

You can use Photo ID and selfie to complete digital registration or set up a new device by following these simple steps:

1. Tap 'Continue'

Tap 'Continue' to start verification.

2. Select ID

Select which ID would you like to use.

3. Take a front photo

Take a photo of the front of your ID.

4. Take a back photo (if applicable)

Take a photo of the back of your ID if needed.

5. Take a selfie

Take a photo of your face.

What happens next?

Here's what happens after you've successfully uploaded your ID and selfie

  • You'll be asked to create a Mobile Banking PIN inside the HSBC UK Mobile Banking app
  • Then, once your ID is successfully verified, you'll be able to use your Mobile Banking PIN to log on to the HSBC UK Mobile Banking app, or generate codes for online banking

If you get a message in the app that says 'We're still checking your details', it means that it may take a little longer for us to verify your ID. This should only take up to 2 hours, but we'll let you know if it's been successful or not within 24 hours.

If your ID verification hasn't been successful, you can either try again using Photo ID and selfie or use a different method to verify, such as your Telephone Security Number, to complete digital registration. If you don't currently have a Telephone Security Number and would like to set one up please contact us on 03457 404404.

Frequently asked questions

Can I register via Photo ID and selfie on online banking too? 

As a holder of a joint account do I need to register individually on the mobile application? 

What documents can I use as proof of ID? 

What do I do if I get a message saying ‘Something went wrong' while going through the Photo ID and selfie check? 

What do I do if get the error message ‘Identification failed’ when I'm trying to register for online banking on my mobile device using Photo ID and selfie? 

What do I do if I get the error message ‘Device log on failed’ when I'm trying to set up a device using Photo ID and selfie? 

What do I do if I get the error message 'We're unable to verify you' when I'm trying to set up a new device? 

Don't have the HSBC UK Mobile Banking app?

Mobile banking

Banking from the palm of your hand. 

Find out more and download the HSBC UK Mobile Banking app

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