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HSBC's partnership with Shelter

HSBC UK and Shelter are working in partnership to help people and families across the UK build financial resilience – support that can help make a difference when the unexpected happens.

Building on the impact of HSBC UK’s ground-breaking No Fixed Address bank account service, our partnership with Shelter has expanded to support people in immediate crisis and build a more secure future for those at risk.

With HSBC UK’s support, Shelter have enhanced existing services as well as piloted new approaches that help to continuously improve and innovate their service offering. This includes funding for emergency help measures, improved digital advice and in-person services.

Funding Shelter's emergency helpline and webchat services

HSBC UK’s funding is helping Shelter ensure they can support the tens of thousands who call the emergency housing helpline. These services are a lifeline to people facing housing insecurity, offering urgent advice if someone is homeless, has nowhere to stay that night, or is at risk of harm or abuse in their home.

Reaching people earlier with housing and financial guidance

The partnership aims to do more to stop people from becoming homeless in the first place. Early intervention is key. HSBC UK funding has helped Shelter create and improve online pages related to financial guidance and housing insecurity.

Reaching out to support marginalised groups

Local pilot projects in Birmingham and Blackburn are offering targeted intervention to help tackle the root causes of housing and financial issues. More than 2,500 people at higher risk of homelessness, such as single-parent families, marginalised people and people with complex needs have been helped.

The HSBC No Fixed Address service

The partnership builds on the work of HSBC UK’s ground-breaking No Fixed Address service which has helped more than 6,000 people without a fixed home address to open a bank account to improve their financial stability and independence.

How HSBC UK colleagues are getting involved

HSBC UK colleagues are showing their support through volunteering, as well as fundraising challenges such as the London Marathon.

Ani's story

Here’s our colleague, Ani, discussing her experience of homelessness. Ani’s story is one of many. If you're feeling worried about your finances, we're here to help. Getting help early can make all the difference. Visit our website to find the most suitable support and guidance: www.hsbc.co.uk/help/money-worries/

Support services

If you are feeling worried about your finances (and / or housing issues) you’re not alone. Getting help and advice early can make all the difference. Explore HSBC UK Money Worries.

Donate to Shelter

If you'd like to make a donation, visit the Shelter donation page.

If you’d like to use Shelter’s free postage service to donate good quality previously loved clothes for Shelter to sell in their shops, visit Sort and Send.

Explore more

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The Shelter website offers information for everyone struggling with homelessness and a range of housing problems.
Money worries and mental health issues are sometimes linked. Our range of services can help tackle both problems.