Top of main content

Change your contact details

Keep your phone number and email address up to date, so we can stay in touch

Mobile Banking app

To change your phone and email details on the app:

  1. Log on to the HSBC UK Mobile Banking app
  2. Tap the 'Menu' icon in the top right corner
  3. Tap the 'Profile' icon in the top right corner, then ‘Update personal details’
  4. Select ‘Contact details’ and then tap either addresses / the phone numbers or email and follow the on-screen instructions to complete

Online banking

To change your phone and email details online with your Secure Key, log on and:

  1. From the 'Account services' menu, select 'Personal and address details'
  2. Select 'Contact details' to find the phone number or email address
  3. Select 'Edit' to change your details and follow the instructions

In branch

Come in to your nearest branch and we'll be happy to help. Please remember to bring ID so we can confirm your details.

Phone banking

If you're not registered for mobile or online banking, you can call us on the number that applies to you.

Personal customers

Premier customers

Business customers

Outside the UK

+44 144 242 2929

Marketing preferences

You can update how you'd like to hear about products and services in online banking or the Mobile Banking app.

 

Mobile Banking app

  1. Log on to the HSBC UK Mobile Banking app
  2. Tap the 'Menu' icon in the top right corner
  3. Tap the 'Profile' icon in the top right corner
  4. Go to 'Communication preferences', select 'Marketing preferences' and update your options

 

Online banking

1. Go to your account.

2. From the 'Account services' menu, select 'Communication preferences' to update your options.

 

Explore more

 

Update your home or correspondence address - online, over the phone or in branch.

 

You can update your name or title at your nearest branch. Find out what you'll need to bring with you.

 

Find out how to change the gender we have on record, or change to a gender-neutral title.