Take me straight to
Mobile Banking app
To change your phone and email details on the app:
- Log on to the HSBC UK Mobile Banking app
- Tap the 'Menu' icon in the top right corner
- Tap the 'Profile' icon in the top right corner, then ‘Update personal details’
- Select ‘Contact details’ and then tap either addresses / the phone numbers or email and follow the on-screen instructions to complete
Online banking
To change your phone and email details online with your Secure Key, log on and:
- From the 'Account services' menu, select 'Personal and address details'
- Select 'Contact details' to find the phone number or email address
- Select 'Edit' to change your details and follow the instructions
In branch
Come in to your nearest branch and we'll be happy to help. Please remember to bring ID so we can confirm your details.
Phone banking
If you're not registered for mobile or online banking, you can call us on the number that applies to you.
Personal customers
Premier customers
Business customers
Outside the UK
+44 144 242 2929
Marketing preferences
You can update how you'd like to hear about products and services in online banking or the Mobile Banking app.
Mobile Banking app
- Log on to the HSBC UK Mobile Banking app
- Tap the 'Menu' icon in the top right corner
- Tap the 'Profile' icon in the top right corner
- Go to 'Communication preferences', select 'Marketing preferences' and update your options
Online banking
1. Go to your account.
2. From the 'Account services' menu, select 'Communication preferences' to update your options.
Explore more
How to change your address
Update your home or correspondence address - online, over the phone or in branch.
How to change your name or title
You can update your name or title at your nearest branch. Find out what you'll need to bring with you.
How to update your gender
Find out how to change the gender we have on record, or change to a gender-neutral title.