If you have a speech or hearing impairment, please use our textphone service. To contact a member of our team directly via textphone, simply call any of the numbers below.
General banking enquiries*
From outside the UK, call us on
Lines open 8am to 10pm every day (available 24 hours a day for HSBC Premier and HSBC Advance customers)
*If you are unsure which number to use please call this line for further assistance.
Mortgages
Lines open Monday to Friday 8am - 9pm, Saturday 8am - 8pm, Sunday 9am - 6pm. Opening hours within the mortgage departments may vary.
Life, Pension and Investments
Lines open 8am to 6pm Monday to Friday (excluding public holidays).
Lost and Stolen, Internet/Telephone banking and card security and fraud
From outside the UK, please call us on
Lines open 24 hours.
Product / Sales Enquiries
Lines open 8am to 10pm every day (except Christmas Day, Boxing Day and New Year's Day).
Text Relay
If you wish to connect via the Text Relay service, simply dial any of our standard telephone numbers.