Document upload with Jumio

Acceptable forms of ID are:

• passport
• national identity card (excluding Romanian and Greek national identity cards)
  
• UK photocard driving licence

Acceptable forms of proof of address are:

• UK photocard driving licence
  
• UK paper driving licence
• UK bank statement
• UK credit card bill
• Council Tax bill
• HM Revenue and Customs (HMRC) tax notification
• mortgage statement
• national identity card
• EU driving licence
• UK personal tax summary
• Department for Work and Pensions benefits letter
• Sky or cable TV bill
• solicitor’s letter

If you’ve been asked to provide proof of residential address, you’ll upload a file containing the scanned image of your chosen document. If you’ve been asked to provide ID, you’ll hold up your chosen document to your computer’s webcam to scan the front of the document. You’ll then take a selfie using the webcam and we’ll do the rest. Within seconds, your documentation will be authenticated against a range of security features.

Yes. We work together with Jumio to verify your documentation and follow the same principles and checks as we would in branch. Jumio is safe and reliable and your information is securely stored and encrypted.

Make sure your web browser is up-to-date and your webcam is installed and connected. If you’re still having trouble, please call us on 03457 404 404 (from outside the UK +44 1226 261 010) so we can help.

Jumio usually takes around 30 seconds to upload your documents. However, in some cases it can take up to 5 minutes depending on your internet connection.

There is no limit, you can retake the images as many times as you like before submitting them. However, we ask that you only submit each document once. If we receive multiple sets of documents we may end up sending you multiple follow-up letters. If you have any trouble submitting your documents, please call us on 03457 40 44 04 (from outside the UK +44 1226 261 010 so we can help.

It could be a variety of factors, from the lighting in the room to the camera resolution. Make sure all webcam images are clear, in focus and any writing is legible before submitting. The ID should scan if you can clearly read the information on the computer screen.

No. Jumio will only work with original documentation because it’s unable to find the security features on photocopied documents. If you plan on sending us certified documents, these must be sent by post.

No. Jumio is unable to translate, or verify the translation of any documents uploaded. Where documents have been translated, they’ll need to be certified and sent by post so we can make sure the translation is correct.

In the unlikely event that Jumio isn’t available, please wait a couple of hours before trying again. If you’re having issues using Jumio, please feel free to contact us on 03457 404 404 (from outside the UK +44 1226 261 010) so we can help. *1 Lines are open 24 hours a day. To help us improve our service, and in the interests of security, we may monitor and/or record your call.