How to set up a standing order

A standing order is a regular payment of a specified amount to another account. Setting up a standing order can reduce the amount of admin you have to do. It can also help make sure you never miss a payment on something important like your rent.

A standing order is different to a Direct Debit as you set up the payment for a fixed amount. With a Direct Debit, the company you’re paying will set up the payment (with your instruction) and can change the payment amount.

Setting up a standing order online

The fastest way to set up a standing order is online. If you’re registered for online banking with HSBC, you can follow these steps:

  1. Log on to online banking.
  2. Go to ‘Move Money’.
  3. Select ‘New payment or transfer’.
  4. Fill in the information required.
  5. Under ‘Date’, select ‘Standing order’ and complete the details.
  6. Follow the on-screen instructions and generate a transaction code with your Secure Key to authorise the transaction.

For help generating a transaction code, please visit our Making payments page.

You’ll need to set up a standing order 2 working days before the payment is due to be made to make sure it goes through on time.

You can view your standing orders and Direct Debits on the HSBC UK Mobile Banking app - but to manage them you’ll need to log on to online banking.

Setting up a standing order in branch

You can also go into a branch to set up a standing order. Make sure you have some identification and also details of who you’ll be paying.

Setting up a standing order over the phone

You can also call us on 03457 404 404 between 08:00 and 22:00 every day except Christmas Day, Boxing Day and New Year’s Day. Just make sure you have the details needed to set up the standing order to hand.

Changing or cancelling a standing order

If you need to change or cancel a standing order, you’ll have to let your bank know. Depending on your bank it may take some time for them to process, so it’s a good idea to do this in advance if possible.

With HSBC, you can change the amount of a standing order, change the debiting account of a standing order or cancel a standing order using online banking. 

  1. Log on to online banking.
  2. Select ‘Manage’.
  3. Go to ‘Standing orders and future payments’.
  4. Make the relevant changes and continue.
  5. Follow the on-screen instructions and generate a re-authentication code with your Secure Key to authorise the change.

You can cancel the standing order up to 10pm on the previous working day before the payment is scheduled. This will ensure that the change takes place before your next payment is due. 

You can also change or cancel a standing order over the phone or in a branch. Call us on 03457 404 404 between 08:00 and 22:00 every day1 or visit your nearest branch with some identification. Make sure you have the details of the relevant standing order to hand.

1 Except Christmas Day, Boxing Day and New Year’s Day.

Generating a re-authentication code with your Secure Key

In order to change details of your existing standing order online you will need to confirm the changes are genuine. To do this you will need to generate and input a re-authentication code using your physical or Digital Secure Key.

If you have a Digital Secure Key, follow these steps to generate a re-authentication code:
 
  1. Launch the HSBC UK Mobile Banking app.
  2. Select 'Generate security code'.
  3. If you're using Touch ID, cancel the prompt to log on.
  4. Select 'Generate security code'.
  5. Now select 'Re-authenticate'.
  6. Enter your Digital Security Key password and select 'Generate code'.
  7. For Touch ID, select the 'Re-authenticate' tab.
  8. Then select 'Generate code' and follow the steps.

Your re-authentication security code will now be displayed.

If you have a physical Secure Key, follow these steps to generate a re-authentication code:
 
  1. Press and hold the green button in the bottom right corner of the Secure Key.
  2. Enter your Secure Key PIN.
  3. When the welcome screen shows, press the '3' button. This will generate a re-authentication code.
  4. Enter the re-authentication code where instructed.

What next?