Once you've registered the death you should notify us, if you haven't done so already.
There are various ways to do this, you may find the quickest way to notify us is to complete our Online Notification form.
You can also call our Bereavement Support Team on 0800 085 1992 or notify us by visiting a branch, appointments are recommended and can be made through the Bereavement Support Team. The Bereavement Support Team is available from 08.30 to 18.00 Monday to Friday and 09.00 to 14.00 on Saturday (excluding public holidays). We may monitor or record calls for quality purposes.
Once you've notified us, we'll then be able to confirm the next steps, including what documents we need to see and any forms that need to be completed.
Dealing with the estate
Anyone responsible for dealing with the estate is known as a ‘personal representative’.
If there’s a will, this is anyone named as an ‘executor’.
If there's no will, this is the immediate next of kin under the rules of intestacy. Find out more about who inherits when someone dies without making a will.
Letting other banks know
Any joint accounts will convert into the names of the remaining account holders once the death has been confirmed.
For sole accounts, we need the following documents:
In all cases we’ll need:
- formal confirmation of the death, such as an original or certified copy of the Death Certificate or the Coroner’s Certificate. In some cases, we may be able to obtain this from the General Registry Office without the need to see the certificate.
- one form of identification and one form of address verification if a personal representative does not already bank with HSBC. Please see Help us identify you for a complete list of acceptable documents.
- a fully completed Closure Form. The personal representatives who signs the Closure Form takes responsibility to distribute the balance of the deceased’s accounts.
In some cases, we’ll let you if we also need to see:
- an original or certified copy of the Grant of Probate/Letters of Administration
- an original or certified copy of the will
We reserve the right to ask for any further documents if required.
Our Bereavement Support Team will give you the Account Closure Forms once you’ve notified them. You can also find these on this page.
For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.
To understand what will happen to other HSBC accounts, products or services after notification we have set out more details which can be found within our What happens when we are notified of the death of a customer? pages. Please do not hesitate to contact the Bereavement Support Team with any questions you have. You can show us documents or return forms by visiting your local branch of HSBC (an appointment may be necessary). You can find your nearest branch using our branch locator tool within the contact us section.
Alternatively you can post the original documents or forms to:
HSBC Bereavement Services
51 Saffron Road
All original documents will be returned to you in the post. High value documents will be sent by special delivery. If you want further information on which method of post will be used for certain documents, please ask the Bereavement Support Team.
As soon as we're notified of a death, we inform all parts of HSBC and we will let you know if you need to take any further action regarding specific accounts.
Any sole accounts the deceased had are frozen. This means:
- no money can be taken out of the accounts
- HSBC continues to allow all credits into the deceased’s accounts
- by law, we must cancel any Direct Debits or standing orders – including utility bills, mortgage, loan payments and home insurance.
If any of these payments need to continue, you’ll need to contact the companies concerned to agree new payments from a different account.
After you’ve told us someone has died, we might still send them post for a short time. This is because it’s prepared several weeks in advance. We try to avoid this but if it does happen, please accept our apologies.
This is step 2 of 6 outlined on the overview page
Letting us know
0800 085 1992
or +44 (0)114 252 0249 if you're calling from outside the UK
Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).
Notify us online
You can inform us of a bereavement online.
Visit us in branch
Write to us
You can send documents to:
HSBC Bereavement Services
51 Saffron Road