Top of main content
Woman on her phone in garden

Is digital banking secure?

When it comes to banking digitally, either on your computer or phone, one of the first things you may be concerned about is security.

There are a range of ways that banks work to make sure your money is safe and understanding what checks are in place can help give you peace of mind.

Here are a few features that make digital banking with HSBC secure.

Secure log on

A Digital Secure Key or physical Secure Key is used as part of the two-factor authentication process.

A Secure Key generates a temporary security code you must use to access mobile and online banking services.

For mobile banking, you can also use Touch ID or Face ID to log on quickly and securely.

Block and unblock your card

If you’re worried you’ve lost your card or something suspicious is happening, you can put a temporary block on your card through online banking or on the HSBC UK Mobile Banking app. You can do this at anytime from anywhere. Then if the card turns up you can unblock the card instantly.

You can also report your card as lost or stolen, meaning you can stop your card from being used in seconds and order a new one straight away.

Security 24/7

At HSBC there are teams around the world monitoring accounts and also looking at trends in online fraud. This means that any potential threats can be spotted early and we can act quickly to prevent any problems.

Refund non-authorised transactions

In the unlikely event there are payments from your current or savings accounts that you didn’t authorise, the amount of the unauthorised transaction and any resulting charges and interest will be refunded provided you’ve kept your security details safe.

What next?

You can register for online banking or mobile banking today.

It’s easy to get in touch online. Talk to us directly through our chat channels.