If you have a speech or hearing impairment, please use our textphone service. To contact a member of our team directly via textphone, simply call any of these numbers.
General banking enquiries
03457 125 563 or +44 207 088 2077 from outside the UK
Lines open 08:00 to 21:00 every day (available 24 hours a day for HSBC Premier and HSBC Advance customers)
Mortgages
Lines open Monday to Saturday 08:00 to 20:00 and Sunday 09:00 to 18:00. Opening hours within the mortgage departments may vary.
Life, Pension and Investments
Lines open 08:00 to 18:00 Monday to Friday (excluding public holidays).
Lost and Stolen, Internet/Telephone banking and card security and fraud
0800 028 3516 or +44 1792 494 394 from outside the UK
Lines open 24 hours.
Product / Sales Enquiries
Lines open 08:00 to 21:00 every day (except Christmas Day, Boxing Day and New Year's Day).
Text Relay
If you wish to connect via the Text Relay service, simply dial any of our standard telephone numbers.