Making a claim

Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.

Medical Emergency Assistance Helpline 

(+44) 1603 605 142

Lines open: 24 hours a day

If you don't need urgent medical attention, you can make a claim online or by calling Aviva on +44 (0)1603 604 960.

Travel Claims Helpline 

+44 1603 604 960

Lines open: 24 hours a day

Legal Expenses Claims and Advice Helpline 

(+44) 1603 208 533

Lines open: 24 hours a day, 365 days a year

Medical Assessment - to disclose a pre-existing medical condition 

08000 517 142

Lines open: Monday to Sunday (08:00 to 21:00), Closed Christmas Day, Boxing Day and New Year's Day

Travel Assistance (not claims or queries) 

(+44) 1603 605 120

Lines open: 24 hours a day, 365 days a year
 

Documents you may need when making a travel insurance claim

• Original receipts, bills, cash withdrawal slips, flight and luggage tickets, guarantees, instruction manuals, accident reports, any photographs of your belongings and medical certificates or reports.

• A police report made as soon as is reasonably possible after discovering a theft or loss.

• Evidence from an airline that you've reported loss or damage caused by them.

• Written confirmation from your tour operator or carrier to validate any delays.
• Evidence that you've been unable to get a refund from elsewhere.

Please note, this is not a complete list as each claim is different. Please read your policy document for full details.